Terms – REVU Online UK

Last updated June, 2023

These terms and conditions (the “Terms”) govern your access to and use of (including browsing, crawling, and scraping) websites and mobile applications that link to or reference these Terms (“Site”) provided by Online REVU Ltd – 12847893, Revu Online Limited – 8038387, and REVU (AU) Pty Ltd – 88 638 766 631 by REVU Online Ltd – 11815615, Devonshire Business Centre 1 Cliveden Office Village, Devonshire Business Centre, High Wycombe, Buckinghamshire, England, HP12 3YZ (together “REVU,” “we,” “our,” and “us”). By using our Site, you confirm you have read and agree to these Terms. If you do not agree to these terms, do not access, or use our Site.

We may modify the Terms from time to time. The most current version of these Terms will be located here. You understand and agree that your access to or use of the Site is governed by the Terms effective at the time of your access to or use of the Site. If we make material changes to these Terms, we will notify you by email, by posting a notice on the Site prior to the effective date of the changes, or by updating the date at the top of these Terms. Any such modification will be effective upon our posting of new Terms. You understand and agree that your continued access to or use of the Site after the effective date of modifications to the Terms indicates your acceptance of the modifications.

If you have any questions about these Terms or our Site, please contact us at [email protected].

TERMS OF SERVICE

REVU is designed to let businesses easily implement a customer feedback and online review management solution. The product automatically requests and tracks customer feedback, helps prevent bad reviews, streams reviews out to the business website and social channels, and encourages happy customers to leave online reviews across the internet.

The service works by streamlining the process of generating, monitoring and showcasing the vast majority of all reviews across the web, all in to one place. The enables the ability for end users to effortlessly leave 1st party feedback, whilst also monitoring and aggregating 3rd party reviews from across the web.

REVU will confirm sale / business details supplied at time of sign up via recorded telephone verification call. REVU shall not proceed in delivering the service in full until this information is confirmed with the account holder or elected representative.

Setup Fees – The nominated payment method will be charged at point of sale, after completion of the verification call, to the value (+ taxes, where applicable) agreed at point of sale. In special cases whereby a trial period is agreed, the setup fee will be processed on the date agreed at the point of sale.

Monthly Fees – The nominated payment method will automatically be charged on a monthly recurring basis, to the value agreed at point of sale (+ taxes, where applicable), until the service is cancelled in full. Monthly fees start on the date of sale, after completion of the verification call. In special cases whereby a trial period is agreed, the monthly fees will be processed on the date agreed; however a nominal £1/$1 fee (+ taxes, where applicable) maybe be charged at the point of sale, to pre-validate the payment method associated to the account. This nominal £1/$1 (+ taxes, where applicable) fee can be refunded upon request.

REVU is provided on a rolling monthly basis, paid in advance, for the succeeding period. Please note setup fees and monthly fees are non-refundable once the service period has been initiated.

To avoid incurring any additional service period charges, notice of cancellation should be made by phone 30 days in advance of the next billing date, to the customer support team.

Once the notice of cancellation has been processed, services shall remain in place until the end date of a paid period. Once the paid period has expired, services will be deactivated.

Reactivation of the service can be requested by contacting customer support. Should the service be reactivated at any point, applicable fees (+ taxes, where applicable) shall be processed/resumed.

1. DEFINITIONS

Content

“Content” means text, images, photos, audio, video, location data, and all other forms of data or communication. “Your Content” means Content that you submit or transmit to, through, or in connection with the Site, such as ratings, reviews, compliments, invitations, check-ins, messages, and information that you publicly display or displayed in your account profile. Your Content shall contain solely the content you submitted or entered on the Site or the templates provided by the Site. “User Content” means Content that users submit or transmit to, through, or in connection with the Site. “REVU Online Content” means Content that we create and make available in connection with the Site. “Third Party Content” means Content that originates from parties other than REVU Online or its users, which is made available in connection with the Site. “Site Content” means all the Content that is made available in connection with the Site, including Your Content, User Content, Third Party Content, and REVU Online Content.

2. USING THE SITE

Eligibility

To access or use the Site, you must be 18 years of age or older, not be a competitor of ours (as we may determine in our sole discretion), and not have been previously banned from the Site or had your account closed by us. If you use the Site on behalf of another person or entity, (a) all references to “you” throughout these Terms will include that person or entity, (b) you represent that you are authorised to accept these Terms on that person’s or entity’s behalf, and (c) in the event you or the person or entity violates these Terms, the person or entity agrees to be responsible to us.

Permission to Use the Site

We grant you permission to use the Site subject to the restrictions in these Terms. Your use of the Site is at your own risk, including the risk that you might be exposed to Content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate.

User Accounts and Account Security

You may need to create an account and provide certain information about yourself when you use some of the features that are offered through the Site. You are responsible for maintaining the confidentiality of your account password. If you permit others to use your account credentials, you are responsible for the activities of such users that occur in connection with your account. You agree to notify us immediately if you discover or suspect any unauthorised use of your account. We reserve the right to close your account at any time for any or no reason.

Your account is for your personal, non-commercial use only if you are not a customer of REVU Online. In creating it, we ask that you provide complete and accurate information about yourself and promptly update this information if it changes to bolster your credibility as a contributor to the Site. You may not impersonate someone else (e.g., adopt the identity of a celebrity or your next-door neighbour), create or use an account for anyone other than yourself, provide an email address other than your own, or create multiple accounts. We reserve the right to reclaim usernames, including on behalf of businesses or individuals that hold legal claim, including trademark rights, in those usernames. If you use a pseudonym, take care to note that others may still be able to identify you if, for example, you include identifying information in your reviews, use the same account information on other sites, or allow other sites to share information about you with REVU Online. Please read our Privacy Policy for more information.

Communications from REVU Online and other Users

By creating an account, you agree to receive certain communications in connection with the Site. You can opt-out of non-essential communications by contacting us at [email protected].

3. CONTENT

Responsibility for Your Content

You alone are responsible for Your Content, and once published, it cannot always be withdrawn. You assume all risks associated with Your Content, including anyone’s reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. You represent that you own or have the necessary permissions to use and authorise the use of Your Content as described herein. You may not imply that Your Content is in any way sponsored or endorsed by REVU Online.

You may not create, post, store or share any of Your Content that violates these Terms or for which you do not have all the rights necessary to grant us the license described above. You represent and warrant that Your Content, and our use of such content as permitted by these Terms, will not violate any rights of or cause injury to any person or entity.

Our Right to Use Your Content

We may use Your Content in several different ways, including publicly displaying it, reformatting it, verifying it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms (“Other Media”). As such, you hereby irrevocably grant us world-wide, perpetual, non-exclusive, royalty-free, assignable, sublicensable, transferable right to use, copy, modify, adapt, publish, reproduce, translate, create derivative works from, distribute, publicly perform, and display, analyse and commercialize Your Content for any purpose. Please note that you also irrevocably grant the users of the Site and any Other Media the right to access Your Content in connection with their use of the Site and any Other Media. Finally, you irrevocably waive, and cause to be waived, against REVU Online and its users any claims and assertions of moral rights or attribution with respect to Your Content. You are not entitled to any compensation in connection with Your Content.

Ownership

As between you and REVU Online, you own Your Content. We own the REVU Online Content, including but not limited to visual interfaces, interactive features, graphics, design, compilation, templates, verification processes, verification information, including, but not limited to, our compilation of User Content and other Site Content, computer code, products, software, aggregate user review ratings, and all other elements and components of the Site excluding Your Content, User Content and Third Party Content. We also own the copyrights, trademarks, service marks, trade names, and other intellectual and proprietary rights throughout the world (“IP Rights”) associated with the REVU Online Content and the Site, which are protected by copyright, trade dress, patent, trademark laws and all other applicable intellectual and proprietary rights and laws. As such, you may not modify, reproduce, distribute, create derivative works or adaptations of, publicly display or in any way exploit any of the REVU Online Content in whole or in part except as expressly authorised by us in writing. Except as expressly and unambiguously provided herein, we do not grant you any express or implied rights, and all rights in and to the Site and the REVU Online Content are retained by us.

Other

User Content (including any that may have been created by users employed or contracted by REVU Online) does not necessarily reflect the opinion of REVU Online. Although we have no obligation to screen, edit or monitor Your Content, we reserve the right to remove, delete, screen, edit, or reinstate User Content from time to time at our sole discretion for any reason or no reason, and without notice to you. We have no obligation to retain or provide you with copies of Your Content, nor do we guarantee any confidentiality with respect to Your Content.

4. RESTRICTIONS

The general guidelines to the online review policy for User and Third Party Content are set forth in Addendum A that can be found at the end of these Terms.

You agree not to, and will not assist, encourage, or enable others to use the Site to:

Write a fake or defamatory review, trade reviews with other businesses, or compensate someone or be compensated to write or remove a review;
Violate any third party’s rights, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;

Threaten, stalk, harm, or harass others, or promote bigotry or discrimination in any manner or use obscene, vulgar or offensive language;
Promote a business or other commercial venture or event, or otherwise use the Site for commercial purposes, except in connection with a Business Account and as expressly permitted by REVU Online in writing;

Impersonate any person or entity or misrepresent yourself or any affiliation with any person or use such other person’s account in any manner;
Use our Site for any illegal or unauthorised purpose, or engage in, encourage or promote any activity that violates these Terms or our Privacy Policy;
Modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit the Site or Site Content (other than Your Content), except as expressly authorised by REVU Online in writing;

Use any robot, spider, site search/retrieval application, automated scripts, or other automated device, process or means to access, retrieve, scrape, or index any portion of the Site or any Site Content;

Reverse engineer any portion of the Site;

Remove or modify any copyright, trademark or other proprietary rights notice that appears on any portion of the Site or on any materials printed or copied from the Site;

Record, process, or mine information about other users;

Access, retrieve or index any portion of the Site for purposes of constructing or populating a searchable database of business reviews;
Reformat or frame any portion of the Site;

Take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large load on REVU Online’s technology infrastructure or otherwise make excessive traffic demands of the Site;

Attempt to gain unauthorized access to the Site, user accounts, computer systems or networks connected to the Site through hacking, password mining or any other means;

Use the Site or any Site Content to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, “Viruses”);

Use any device, software or routine that interferes with the proper working of the Site, or otherwise attempt to interfere with the proper working of the Site;
Use the Site to violate the security of any computer network, crack passwords or security encryption codes; disrupt or interfere with the security of, or otherwise cause harm to, the Site or Site Content; or

Remove, circumvent, disable, damage, or otherwise interfere with any security-related features of the Site, features that prevent or restrict the use or copying of Site Content, or features that enforce limitations on the use of the Site.

5. PRIVACY

For information about how we collect, use, share and otherwise process information about you, please see our Privacy Policy. You represent that you have read and understood our Privacy Policy.

6. SUGGESTIONS AND IMPROVEMENTS

You may voluntarily post, submit or otherwise communicate to us any questions, comments, suggestions, ideas, original or creative materials or other information about REVU Online or our Services (collectively, “Feedback”). You understand that we may use such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you, including, without limitation, to develop, copy, publish, or improve the Feedback in REVU Online’s sole discretion. You understand that REVU Online may treat Feedback as nonconfidential.

7. THIRD PARTIES

The Site may include links to other websites or applications (each, a “Third Party Site”). We do not control or endorse any Third Party Site. You agree that we are not responsible for the availability or contents of such Third Party Sites. Your use of Third Party Sites is at your own risk. REVU Online does not endorse and makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of any Third Party Site.

You acknowledge that some of the services made available through the Site may be subject to additional third party or open source licensing terms and disclosures, including the ones posted here and incorporated herein by reference, and that compliance with such terms are specific to you and that third party and does not involve us.

8. INDEMNITY

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless REVU Online, its parents, subsidiaries, affiliates, any related companies, suppliers, licensors and partners, and the officers, directors, employees, agents and representatives of each of them (collectively, the “ REVU Online Entities”) from and against any losses, liabilities, claims, demands, damages, expenses or costs (“Claims”) arising out of or related to (i) your access to or use of the Site, (ii) your violation of the Terms or the Privacy Policy, (iii) any products or services purchased or obtained by you in connection with the Site, or (iv) the infringement by you, or any third party using your account, of any intellectual property or other right of any person or entity. REVU Online reserves the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us and you agree to cooperate with our defence of these claims. You agree not to settle any such matter without the prior written consent of REVU Online. You agree to promptly notify the REVU Online Entities or any such third-party claims. REVU Online will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

9. DISCLAIMERS AND LIMITATIONS OF LIABILITY

PLEASE READ THIS SECTION CAREFULLY SINCE IT LIMITS THE LIABILITY OF THE REVU ONLINE ENTITIES TO YOU. EACH OF THE SUBSECTIONS BELOW ONLY APPLIES UP TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW. NOTHING HEREIN IS INTENDED TO LIMIT ANY RIGHTS YOU MAY HAVE WHICH MAY NOT BE LAWFULLY LIMITED. IF YOU ARE UNSURE ABOUT THIS OR ANY OTHER SECTION OF THESE TERMS, PLEASE CONSULT WITH A LEGAL PROFESSIONAL PRIOR TO ACCESSING OR USING THE SITE.

THE SITE IS MADE AVAILABLE TO YOU ON AN “AS IS”, “WITH ALL FAULTS” AND “AS AVAILABLE” BASIS, WITH THE EXPRESS UNDERSTANDING THAT THE REVU ONLINE ENTITIES MAY NOT MONITOR, CONTROL, OR VET USER CONTENT. AS SUCH, YOUR USE OF THE SITE IS AT YOUR OWN DISCRETION AND SOLE RISK. THE REVU ONLINE ENTITIES MAKE NO CLAIMS OR PROMISES ABOUT THE QUALITY, ACCURACY, OR RELIABILITY OF THE SITE, ITS SAFETY OR SECURITY, OR THE SITE CONTENT. ACCORDINGLY, THE REVU ONLINE ENTITIES ARE NOT LIABLE TO YOU FOR ANY LOSS OR DAMAGE THAT MIGHT ARISE, FOR EXAMPLE, FROM THE SITE’S INOPERABILITY, UNAVAILABILITY OR SECURITY VULNERABILITIES OR FROM YOUR RELIANCE ON THE QUALITY, ACCURACY, OR RELIABILITY OF THE BUSINESS LISTINGS, RATINGS, REVIEWS (INCLUDING THEIR CONTENT, ORDER, AND DISPLAY), OR METRICS FOUND ON, USED ON, OR MADE AVAILABLE THROUGH THE SITE.

THE REVU ONLINE ENTITIES MAKE NO CLAIMS OR PROMISES WITH RESPECT TO ANY THIRD PARTY, SUCH AS THE BUSINESSES OR ADVERTISERS, LISTED ON THE SITE OR THE SITE’S USERS. YOU ACKNOWLEDGE THAT THE REVU ONLINE ENTITIES DO NOT CONTROL IN ANY RESPECT ANY INFORMATION, PRODUCTS OR SERVICES OFFERED BY THIRD PARTIES ON OR THROUGH THIS SITE. EXCEPT AS OTHERWISE AGREED IN WRITING, THE REVU ONLINE ENTITIES ASSUME NO RESPONSIBILITY FOR AND MAKE NO WARRANTY OR REPRESENTATION AS TO THE ACCURACY, CURRENCY, COMPLETENESS, RELIABILITY OR USEFULNESS OF CONTENT OR PRODUCTS DISTRIBUTED OR MADE AVAILABLE BY THIRD PARTIES THROUGH THIS SITE. ACCORDINGLY, THE REVU ONLINE ENTITIES ARE NOT LIABLE TO YOU FOR ANY LOSS OR DAMAGE THAT MIGHT ARISE FROM SUCH THIRD PARTY’S ACTIONS OR OMISSIONS. YOUR PURCHASE AND USE OF PRODUCTS OR SERVICES OFFERED BY THIRD PARTIES THROUGH THE SITE IS AT YOUR OWN DISCRETION AND SOLE RISK.
THE REVU ONLINE ENTITIES EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES AS TO THE PRODUCTS OR SERVICES OFFERED BY BUSINESSES OR PERSONS LISTED ON THE SITE, AND IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE PROVIDED TO YOU BY THE REVU ONLINE ENTITIES OR AN OFFICER, DIRECTOR, EMPLOYEE, AGENT, PROVIDERS, MERCHANTS, SPONSORS OR LICENSORS SHALL CREATE A REPRESENTATION OR WARRANTY OF ANY KIND, NOR SHALL YOU RELY ON SUCH INFORMATION OR ADVICE.

YOUR SOLE AND EXCLUSIVE RIGHT AND REMEDY AGAINST THE REVU ONLINE ENTITIES IN CASE OF DISSATISFACTION WITH THE SITE, RELATED SERVICES, OR ANY OTHER GRIEVANCE SHALL BE YOUR TERMINATION AND DISCONTINUATION OF ACCESS TO, OR USE OF THE SITE.

THE REVU ONLINE ENTITIES’ MAXIMUM AGGREGATE LIABILITY TO YOU FOR LOSSES OR DAMAGES THAT YOU SUFFER IN CONNECTION WITH THE SITE OR THESE TERMS IS LIMITED TO THE GREATER OF (i) THE AMOUNT PAID, IF ANY, BY YOU TO THE REVU ONLINE ENTITIES IN CONNECTION WITH THE SITE IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY, OR (ii) £100. THE REVU ONLINE ENTITIES DISCLAIM LIABILITY FOR ANY (i) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, RELIANCE, OR CONSEQUENTIAL DAMAGES, (ii) LOSS OF PROFITS, (iii) BUSINESS INTERRUPTION, (iv) REPUTATIONAL HARM, OR (v) LOSS OF INFORMATION OR DATA.

10. CHOICE OF LAW AND VENUE

Any dispute arising from these Terms and your use of the Services will be governed by and construed and enforced in accordance with the laws of United Kingdom, except to the extent pre-empted by U.K. law, without regard to conflict of law rules or principles that would cause the application of the laws of any other jurisdiction. For any claim brought by either party, you agree to submit and consent to the exclusive jurisdiction and venue of the County.

11. TERMINATION

You may terminate the Terms at any time by closing your account, discontinuing your use of the Site, and providing REVU Online with a notice of termination here. Please review our Privacy Policy for information about what we do with your account when terminated.

We may terminate the right to use of the Site, suspend your ability to use certain or all portions of the Site, and prohibit you altogether from using the Site for any or no reason, and without notice or liability of any kind. Any such action could prevent you from accessing your account, the Site, Your Content, Site Content, or any other related information.

In the event of any termination of these Terms, whether by you or us, Sections 1, 3, 4, 7-11 and 13 will continue in full force and effect, including our right to use Your Content as detailed in Section 3.

12. INFRINGEMENT

Notifications of claimed copyright infringement and counter notices must be sent to our designated agent at [email protected].

We are only able to accept notices in the languages into which these terms are made available by us. We will respond expeditiously to claims of copyright infringement committed using our Site that are reported to our Designated Copyright Agent, identified above, in accordance with the Copyright, Designs and Patents Act 1988 (the 1988 Act). These notices must include the required information set forth in the 1988 Act.

13. GENERAL TERMS

We reserve the right to modify, update, or discontinue the Site at our sole discretion, at any time, for any or no reason, and without notice or liability. We may provide you with notices, including those regarding changes to the Terms by email, regular mail, or communications through the Site. Except as otherwise stated in Section 8 above, nothing herein is intended, nor will be deemed, to confer rights or remedies upon any third party. The Terms contain the entire agreement between you and us regarding the use of the Site unless otherwise set forth in a separate written agreement with REVU Online and supersede any prior agreement between you and us on such subject matter. Any failure on REVU Online’s part to exercise or enforce any right or provision of the Terms does not constitute a waiver of such right or provision. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. If any provision of the Terms is found to be unenforceable or invalid, then only that provision shall be modified to reflect the parties’ intention or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable. The Terms, and any rights or obligations hereunder, are not assignable, transferable or sublicensable by you except with REVU Online’s prior written consent but may be assigned or transferred by us without restriction. Any attempted assignment by you shall violate these Terms and be void. The section titles in the Terms are for convenience only and have no legal or contractual effect.

If you have any question regarding the use of the Site, please contact us at [email protected].

ADDENDUM A

General Guidelines regarding online reviews

These guidelines apply to User Content and Third-Party Content. REVU Online may remove any User or Third-Party Content that includes any of the following:
A fake or defamatory review;

A review on a competitor or competing business;

Content that violates any third party’s rights, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right (including with respect to phone numbers, addresses, credit and debit card numbers, bank accounts, driver’s license numbers and any other personal information), right of publicity, or any other intellectual property or proprietary right;

Content that threatens, stalks, harms, or harasses others, or is off topic or contains irrelevant content;

Content that promotes bigotry or discrimination in any manner, including but not limited to discrimination based on race or ethnic origin, religion/atheism, sexual orientation, gender identity, political affiliation, disability, age, or veteran status.

Content that use obscene, vulgar or offensive language;

Content that promotes a business or other commercial venture or event, or otherwise used for commercial purposes;

Content that impersonates any person or entity or misrepresent yourself or any affiliation with any person;

Content that violates any applicable law, rules or regulations;

Content that involves ongoing litigation or other court proceedings; or

Content that violates the REVU Online Terms or Privacy Policy;